Welcome to Media19.io.
This page outlines the key policies related to how we deliver our services, what to expect after purchase, and how we handle support, payments, and cancellations. We believe in transparency—so our clients always know what they're getting.
What We Sell
Media19 is a video editing and content creation agency built for entrepreneurs, real estate agents, and coaches. Our services include:
Monthly short-form video packages for social platforms
Long-form video editing and content repurposing
Scripting, strategy, and content planning support
We do not sell physical products.
Pricing & Currency
All pricing is displayed in USD (United States Dollars).
Payments are made securely via custom payment links sent after your strategy call.
Customer Support
Need help or have a question? Contact us anytime:
📧 support@media19.io
We typically respond within 1 business day.
Fulfillment Terms:
Refund Policy
We do not offer refunds once services have begun. If there's an issue, reach out—we’ll do our best to make it right.
Delivery Policy
All videos are delivered digitally via Google Drive or a file-sharing platform of your choice. Delivery timelines are confirmed when we start each project.
Return Policy
As a service-based business, we do not accept returns.
Cancellation Policy
Monthly services can be canceled with 14 days' notice before your next billing cycle.
Legal & Access
Our services are digital and available globally. We do not ship or export any physical products.
Privacy
We value your privacy. Our Privacy Policy explains how your data is collected, used, and protected. We never sell or share your information.
Business Address Media19 LLC
1150 NW 72ND AVE TOWER I STE 455 Miami, FL 33162
Promotions
Any promotions, discounts, or free trials will always include full terms and expiration dates wherever they are offered.
Payment Security
While we don’t process payments through our website, all payment links are handled securely via third-party platforms that are PCI DSS compliant. Your payment data is always protected.
Accepted Payment Methods
Visa
Mastercard
American Express
Discover
Card Network Compliance
Media19 follows best practices outlined by card networks including:
Visa Rules and Regulations
Mastercard Rules
American Express Merchant Guide
Discover Network Rules
Have a question about billing or compliance? Reach out to support@media19.io.